Friday, November 11, 2016

Safety & Security at I Knead Serenity

As we head into Winter and most of my hours are in the evening, I wanted to take a moment to talk about security. While I'm just down the street from where I used to work, it's a different environment with a few new considerations.


Someone's Knockin' At the Door---



First and foremost, you need to know that I don't have a lobby and I don't have typical "open office hours." Sessions are by appointment only, at this time, and I enforce my 12-hour Cancellation Policy.

The door I use is the blue one facing Route 4A (Main Street), and it is usually locked. When I'm expecting a client, I put out a doorbell attached to the little black box, along with a sign on the door explaining that, once you ring the bell, I will be with you shortly.

If the sign says something along the lines of, "Quiet Please," then I am still with a client.

If there is no sign and no doorbell, go ahead and knock on the door -- I might be in the middle of setting up and have yet to put them out.


Lights, Cameras---


In the photo above, you'll see there is a light and a security camera over that door. There are other cameras located inside and outside of the building. They are not mine and I do not have access to them, but I just want you to be aware that they're there.


If you are able to park by the door, please do so -- the lighting in the back and side lots isn't great, though there are a couple at the post office next door that help.

The halls and common areas of the building feature motion-activated lights. You may hear them quietly flick on and off during your session as other tenants come and go.

Once your session is over and we say goodnight, I am more than willing to walk you to your car! If you're the last client of the evening, I might ask you to wait a few moments so that we can leave together.

Information Privacy---


Just like at your doctor's office, your identifying and health information is covered by HIPAA. It will never be given away without your consent, except under certain provisions. You can read my Notice of Privacy Practices here. You sign an Acknowledgement of Receipt of this notice in your Intake Packet.

There is also a page in the intake packet about how to contact you regarding last minute appointments and e-mail newsletters. You can choose not to be contacted at all, or to be contacted by phone and/or e-mail.

All information submitted through my Full Slate scheduler is protected by Full Slate itself. If you ever have any questions or concerns, please feel free to get in touch with them.

If you pay for services using PayPal or Square, they will encrypt any sensitive information; I never see it. Again, if you ever have concerns about the security of your information, contact them directly.


You Are Welcome---


In many social circles, industries, and establishments, there are topics that are considered verboten. These topics stir up our sympathetic nervous systems, our "fight-or-flight" response. Members of the massage industry work to provide support for relaxation, health, and wellness -- essentially, giving you time to turn that sympathetic nervous system off.

With that said, please refrain from discussing topics such as politics or religion during our time together.



I have often called my office a Judgment-Free Zone, and I stand by it: regardless of your body type, your age, your ethnicity, your political views, your gender, your sexual orientation, your religious practices, your citizenship, your abilities or disabilities -- so long as these things do no harm, you will be treated with the utmost respect.