Sunday, May 20, 2018

"Do You Accept Same-Day Appointment Requests?"

One night, at 10:00pm, I received a text message from an unknown number about a potential client looking for deep tissue massage. I turned them down, saying, "I'm not the best massage therapist for what you're looking for." Turns out, it was from Brad Pitt. I was crushed that had I missed out on this once in a lifetime opportunity.

(Did you know my keyboard has a sarcasm key?)

I do not accept same-day appointment requests. 

... with caveats.

You are welcome to contact me about last-minute openings, if:
  • You are a current client or a friend/relative of a current client.
  • You have been referred to me by a local chiropractor, osteopath, or other medical professional.

Generally speaking, my practice might be a good fit for you, if:
  • You are a real person and not masquerading under a celebrity's name.
  • You are looking for a legitimate massage and understand that draping is a requirement.
  • You are a woman between the ages of 30-70 living with chronic pain.
  • You are looking for a reduction of stress and anxiety symptoms.
  • You prefer your massage pressure on the Light-to-Medium side.

I recently changed my online booking platform to a new system. To book your appointment, you can simply use: http://book.ikneadserenity.com/

Select your desired appointment length, then select a calendar day in bold to view available times. For a single appointment, click "Continue," or to set up a continuing schedule, click "Recurring." You will have the option to prepay for your appointment through Square; to skip, select "Pay Later." You must agree to the listed policies and procedures prior to booking.


Cheers to you, Brad Pitts of the world. And to the rest of you normal folks out there, I hope you can appreciate my humor.



Thursday, February 8, 2018

"Should I Cancel My Massage If I'm Sick?"


Short answer: Yes, please.

Long Answer: Yes, please.

Massage is great -- you know this -- but it’s not always a great idea.

As the cold and flu season roars through again, it’s important that you know when it may be necessary to cancel your appointment.

Why?


-- When you are sick, your body needs rest. It’s strange to think about it this way, but receiving massage is an active task: it is not entirely rest. Massage causes change in the body, and your body has to work to maintain stability. Getting a massage when you are sick takes attention away from infection-fighting. That’s no good.

-- You’re not going to be cozy on the massage table. Sure, it sounds like a warm squishy massage table would be great, but the moment you put your already-stuffy head into that face cradle, you’ll realize the error of your ways. Gravity and pressure are not your friend here. Even if I do a great face massage to drain your sinuses, you’ll likely feel worse when you get off the table.

-- You could get me sick. Since most of the common winter viruses are contagious even before symptoms show up, I could pass the cooties along to more clients (and my family) before I even know it’s happening.

Further, when I get sick, I have to cancel clients and take a few days off work. I work for myself, with no paid sick days to compensate for lost wages. As a responsible business owner, I have a fund for these situations, but I would rather use that fund for a summer vacation or a fancy new oil holster.

So it’s a deal: you’ll cancel so as not to infect me and my massage room, and I’ll do the same for you. We’ll keep each other safe.

When to Cancel?


-- If you have had nausea, vomiting, or diarrhea in the past 24 hours, or are still feeling gross from a recent bout of such things.

-- If you’ve had a fever in the past 24 hours, or fever-related symptoms. This includes chills, aches, and fatigue. Even if you’re keeping the fever down with medicine, you’re still sick. The fever counts.

-- If you are itchy, runny, and/or sneezy, and you’re not 100% certain it’s seasonal allergies. Even then, allergies may leave you so miserable that the hour on my table would be wasted time and money for you.

-- If you are coughing constantly, or just a lot.

-- If someone in your household is ill and you are feeling at all funky, please cancel.

There is often some gray area here, especially if you are in the recovery phase of a virus or bacterial infection. If you’re unsure about your situation, please call me at (207) 370-4222 before your appointment and we can make a decision together.


Saturday, December 9, 2017

"What if something embarrassing happens during my massage?"


Originally published January 6, 2013, on a now defunct blog, this post was recently recovered and edited for clarity.


This tends to go hand-in-hand with the feeling of, “I can’t get a massage because I’m self-conscious.”

There are lots of things that could happen and be considered embarrassing during a massage:

  • Breaking wind.
  • Leaking breastmilk.
  • Getting an erection.
  • Draping snafus.
  • Needing to use the restroom.
  • Cell phones ringing.
  • Animals jumping on the table (usually in mobile massage, not at the office).
  • Etc., etc.

And if any of these things were to happen during a session… so what?

We’re all human, here. (Except for the animals.) Bodily functions keep on happening whether we want them to or not. Accidents happen. People forget to silence their cell phones — in which case I feel perfectly justified in dancing to their ringtones.

In my experience, I’ve seen more of my clients than I cared to (thus my steadfast draping rule) and I’ve become inexplicably ill while giving a session. And yet, life goes on.

I’m not going to judge you. Any therapist worth their salt won’t judge you, either.

  • If you loudly break wind, say, “Excuse me.”
  • Let your therapist know if you’re breastfeeding so that we can put an extra towel on the table.
  • Ignore erections.
  • Sometimes I mess up on my draping, and so I will do my best to apologize if the sheet slips. Please respect my need to use proper draping.
  • If you need to use the restroom, please say so. Going before the session is preferable because of the long, video-monitored walk to the restroom at my current office.
  • Remember to turn off or silence your phone prior to getting on the table. I will dance to your ringtone.
  • Keep pets and small children corralled during your session. They usually don’t bother me, but they can be difficult to work around.

I look forward to working with you!



Monday, December 4, 2017

Vulnerability in Massage, Part II: Addressing Industry Accountability





We need to talk about massage and safety.

If you haven’t already heard, Buzzfeed recently broke a story about abuse occurring in Massage Envy franchise locations. There has been a lot of conversation about the story online and in the news, which you may have seen. What you probably haven’t seen (unless you’re a part of our profession) is the uproar it has caused in the massage therapy community. Horror is a common emotion: who would do such a thing? Sadness: for the people who will be too fearful to receive the bodywork they need out of fear for their safety. And anger. Plenty of anger.

To be clear, this anger isn’t for the thousands of ethical massage therapists, managers, and support staff at Massage Envy. Whether you care for their business model or not, the vast majority of Massage Envy employees are out there doing their jobs, caring for clients, and earning a living, and they deserve our support. The anger is for the perpetrators who violated the faith placed in them by trusting clients; the franchise owners, managers, and employees who allowed it to happen; and the organization that provided neither sufficient guidance nor real consequences for the people they allow to work in their name.

We want you to know that we, as a community of massage therapists, are trying to do our best to hold ourselves and our organizations accountable, and work for changes at Massage Envy and elsewhere to make sure this never happens again.

But we also want you to know that we care about you -- as a client and as an individual -- because you have a right to feel safe while getting a massage. This goes whether you’re receiving a massage in my office or anywhere else.

So here are some promises to you:

My Promise


I will be vigilant in my hiring -- should the opportunity arise. This includes extensive reference checks as well as basics such as double-checking claims regarding certifications and licensure.

I will give you access. To check the license of any massage therapist in the state of Maine, you can use this link from the Maine.gov Regulatory Licensing & Permitting website (search under "Regulator: Massage Therapy"). If you need help finding information on out-of-state therapists as well, you can ask and I will direct you to the appropriate resources.

I will be proactive and regularly solicit feedback from clients about their experience. Big or small, positive or negative, I want to know your experience so that I can do my best and stop major issues before they start.

I will have formal processes in place for handling ANY complaint of therapist misconduct, and share this process openly with you.

And as part of this, you have my word that:

  • I will investigate any report of misconduct.
  • I will not permit a massage therapist under investigation to work with clients until the investigation has concluded.
  • I will maintain written records of every report and investigation.
  • I will report the incident to the licensing board, law enforcement, and other agencies as appropriate.
  • I will publicly post information on clients’ rights and the procedures for reporting an incident.
  • I will support clients in whatever course of action they choose to take. 

The Power is Yours!


There is a natural power differential when a person decides to get a massage. When one person is trained, familiar with the environment, standing up, and fully dressed, and the other has none of those advantages, it can be easy to feel like someone receiving a massage has no power at all. But it’s important to know that, no matter how much of an expert a person may be in massage, you are the expert on your experience. And as the expert on you:

  • You have the right to tell your massage therapist to change or stop what they are doing for any reason.
  • You have the right to end your massage session at any time for any reason.
  • You have the right to stop seeing your massage therapist, or to choose a new massage therapist, for any reason.
  • You have the right to report any misconduct to your massage therapist’s supervisor, to their licensing agency, to law enforcement, or to all three.

Again, you have a right to feel safe while getting a massage.

And since we’re having an open conversation about safety, we also need to be clear about one more thing: massage therapists also have a right to feel safe while giving a massage.

Ensuring the safety of massage therapists from clients who would harass, assault, or otherwise harm them is another conversation that you might not always be privy to as a client, but is a major point of discourse in the massage therapy community. For whatever reason, there are still people out there who confuse (or choose to conflate) massage therapy with sex work, and feel free to act on that impulse regardless of the wishes of the therapist in question.

If this is obviously problematic to you, like it is to 99% of the people in the world, then you don’t really need the following reminder.

But if you’re in that 1% and believe you’re owed sexual favors by virtue of existing and rely on that sense of personal entitlement while preying on massage therapists, especially those who are inexperienced or economically disadvantaged, here’s a wake-up call for you:

Your Massage Therapist Also Has Rights


  • Massage therapists have the right to refuse to provide any service they feel would be inappropriate, out of their scope of practice, uncomfortable, or unsafe.
  • Massage therapists have the right to end a session at any time if they feel unsafe with a client.
  • Massage therapists have the right to no longer see a client they feel unsafe with or unqualified to treat.
  • Massage therapists have the right to report a client’s inappropriate behavior to their supervisor and to law enforcement.
  • Massage therapy business owners have the right to stop scheduling a client for inappropriate behavior, to ban them from the premises, and to warn other local therapists about them. (And massage therapists do talk to one another. It’s a small profession.)

In the end, everything is better off in the light.

It’s better to have a major exposé in the news than for abuse to go on unaccounted-for. It’s better to ask hard questions before choosing a new massage therapist than to go into a session anxious or afraid. And it’s definitely better for massage therapists to address the issue of safety head-on, rather than pretending the concern doesn’t exist.

We all have a right to feel safe.

Hopefully, if we continue to work together to shine light into the dark corners of the world, all of us will.



Thursday, July 20, 2017

What Are Your Policies?



  • All clients are required to complete an intake form, sign a liability release, and to comply with the State of Maine draping policy: all genital areas will be covered by a sheet, towel, clothing, etc., while the massage therapist is present.
  • Massage is contraindicated (inadvisable) for certain medical conditions; always check with your primary care physician if you have any concerns. Massage therapists are prohibited from diagnosing any medical health issues, prescribing medications or supplements, and intentionally performing manipulations and adjustments.
  • I reserve the right to end a session early or to refuse service to any client who — including, but not limited to, — knowingly leaves out important health and personal information on their intake form, presents as intoxicated or under the influence of drugs, and/or makes sexual comments or advances.
  • A 12-Hour Cancellation Notice is requested for all massage therapy services. Should you choose to miss your scheduled appointment for any reason, you may be charged a "No Show" fee up to the full price of your missed service at the provider’s discretion.
  • Cash and personal checks are accepted. Credit and Debit cards will be processed through Square at time of service. Tips are never required, but always appreciated!

Have I Missed Something? E-mail me your questions or comments!